Ana y Jose Hotel & Beach Club Tulum

Our room, Encantada was one of the most beautiful rooms with sea view. Sleeping with the sound of the waves is a wonderful experience. There is every comfort you will need in the room. Minibar prices are very reasonable. It may be due to the season we went there, but even though our room was on the beach, we did not feel any discomfort with the sound of music. We were very pleased with the breakfast. But the most valuable thing was the attention and helpfulness of the employees. Pau and Melissa from public relations supported us in every way and gave good restaurant recommendations. They prepared a takeaway (even gluten-free!) breakfast on our tour day. Provided yoga mat for our practices. In the evenings, Mario provides extremely polite and classy service. Omar also gives very detailed recipes. Daniel and Gaspar on the beach, William at breakfast and Jorge at the reception provided an extremely high-quality service. Thanks to all the staff, we definitely recommend it.

The place was amazing. We stayed in one of the oceanfront suites. Very cozy and private. If you're coming to visit and spend a lot of time away from the hotel, don't get this room. You won't want to leave it. It was right by the pool and you can go to sleep listening to the ocean. It's also right next to the restaurant.

As a frequent luxury hotel visitor, my expectations were low going into Tulum with the understanding that this is a hip location focused less on the luxury factor. I was incredibly surprised by how much I loved this hotel so I’ll break it down by category! 1. LOCATION: this is a terrific location close to everything you’ll be dying to see and eat in Tulum. The great restaurants are within walking distance and the best beach clubs are literally a few steps away. You’ll get a great mix of partying AND relaxing at this hotel. Expect quiet mornings and loud nights. (If you want full tranquility, you have no business going to Tulum at all) 2. TERRIFIC STAFF: I’ve never had much luck with Mexico hotels and their staff. But this hotel’s staff was the best I’ve experienced in the entire country of Mexico. They communicate quickly and efficiently using WhatsApp and everything with them was just super easy. From The check in process to the checkout process everything was absolutely seamless. Fernanda and Paulina were both amazing! 3. ROOMS: perfect. Good lighting, no bad smells, VERY clean, no bugs, rain shower, perfectly sized, full size mirror, good vanity space for getting ready, boho decor, laid back and easy to get to. The resort is small and perfectly sized. I had a standard garden room because I booked late but the other rooms looks even MORE amazing. Although the standard was perfectly fine! You’ll need slippers the floors were marble and cold!

We loved our second room (Nube is the name) which is very close to the pool and doesn't have much noise pollution from the club across the street. It has a queen bed and a day bed, which was perfect for our small family of 3. We loved how easy it was to access the pool, head down to the gorgeous beach (soft, white sand, warm waters, and no seaweed), and get cleaned up again back in our room. If you're planning on staying at this resort and would like peace and quiet at night in your room, be sure to book a room far away from the street and on the bottom level. The night staff was super caring when our daughter vomited in the middle of the night and came to help clean up our room. They checked in on her the next day as well. It was nice to be able to communicate with them directly via text messaging. They felt like family.

Right on the beautiful beach. Intimate and tropical grounds. Friendly and super helpful staff. They booked us a private cenote tour which was totally worth it and recommend. The food was great, ordered lunch on the beach multiple time and it was always good. Walking distance to a ton of lively restaurants and partying so you have a lot of dining options to choose from. Also offered turn down service with chocolates which is always a nice touch. The hotel itself on has about 30 rooms so the staff recognize you and makes it feel that more special. Overall loved this place and would return, great value for the price/location.