Ana y Jose Tulum Hotel & Beach Club
Ce que disent les invités
Hotel very well looked after - amazing staff. Truly amazing and doing the best they can. They are very much “hands on”, in particular the concierge. A great number of staff, including security staff, always happy to help with a smile. Restaurant staff (Maria and Will) decorated my table for breakfast because they knew I was leaving. I was also surprised they clean the beach every morning! In addition, the property is beautiful. View from the room was really enjoyable.
Marina
mars 2024
Our room, Encantada was one of the most beautiful rooms with sea view. Sleeping with the sound of the waves is a wonderful experience. There is every comfort you will need in the room. Minibar prices are very reasonable. It may be due to the season we went there, but even though our room was on the beach, we did not feel any discomfort with the sound of music. We were very pleased with the breakfast. But the most valuable thing was the attention and helpfulness of the employees. Pau and Melissa from public relations supported us in every way and gave good restaurant recommendations. They prepared a takeaway (even gluten-free!) breakfast on our tour day. Provided yoga mat for our practices. In the evenings, Mario provides extremely polite and classy service. Omar also gives very detailed recipes. Daniel and Gaspar on the beach, William at breakfast and Jorge at the reception provided an extremely high-quality service. Thanks to all the staff, we definitely recommend it.
Utkan
mars 2025
Location and beach top. Staff service was impeccable. Restaurant staff super kind, efficient and pleasanr. Concierge was fantastic, special thanks to Melissa who made our stay extra special - her time and effort, her warmth, all her help and recommendations were superb. She will be a great hotel manager!!
Marin
décembre 2024
The place was amazing. We stayed in one of the oceanfront suites. Very cozy and private. If you're coming to visit and spend a lot of time away from the hotel, don't get this room. You won't want to leave it. It was right by the pool and you can go to sleep listening to the ocean. It's also right next to the restaurant.
Keenan
juin 2024
We booked a two bedroom suite and it was beautiful, clean, very spacious and away from all the noise. The suite was called Casa Mandala and it is on the upper floor which we loved as it gave us a feeling of being in the middle of the jungle. The employees are very nice and accommodating. We loved the hotel restaurant above the beach and the beach itself with the beautiful cabanas.
Sandra
février 2025
Location! Hotel! Beach! This hotel has it all! And one of the best in Tulum! And I loved our semi-private pool.
Dr
avril 2023
We loved our second room (Nube is the name) which is very close to the pool and doesn't have much noise pollution from the club across the street. It has a queen bed and a day bed, which was perfect for our small family of 3. We loved how easy it was to access the pool, head down to the gorgeous beach (soft, white sand, warm waters, and no seaweed), and get cleaned up again back in our room. If you're planning on staying at this resort and would like peace and quiet at night in your room, be sure to book a room far away from the street and on the bottom level. The night staff was super caring when our daughter vomited in the middle of the night and came to help clean up our room. They checked in on her the next day as well. It was nice to be able to communicate with them directly via text messaging. They felt like family.
Andrea
novembre 2022
The rooms were phenomenal, staff was very helpful and it was a steps away from the beach.
Merrill
juillet 2024
Excellent! The people who work there are so nice. The security at night explained us a lot about the sea turtles, we come Back!
Pieter
septembre 2025
beautiful rooms a few steps away from the pool and the beach, amazing attentive staff and what a great location by the beach in Tulum, walking distance to all the bars, restaurants, boutiques and beach clubs.
Emma
mars 2023
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